Ditemukan 305 dokumen yang sesuai dengan query
Wildermuth, Cris, author
Diversity Training offers a fresh perspective designed to help you and your organization find common ground. Help attendees differentiate myth from fact, support others, stay positive, be more flexible, and create a healthy, accepting culture...
Alexandria, Virginia: American Society for Training & Development, 2005
e20441202
eBooks Universitas Indonesia Library
Thomas, R. Roosevelt, author
Having increased the percentage of minorities in the workplace, we might think our work in the area of diversity is done - but we've hardly started. "Building on the Promise of Diversity" presents R. Roosevelt Thomas's Strategic Diversity Management approach, a results-focused, five-step process for applying diversity management toward the...
New York: American Management Association, 2006
e20441767
eBooks Universitas Indonesia Library
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Sanders, Ethan S., author
A holistic systems approach to implementing human performance improvement solutions.
Performance Intervention Maps deconstructs the benefits and limitations of 39 performance intervention strategies. More than 24 performance experts demonstrate how the featured maps have been successfully employed in the field...
Alexandria, Virginia: American Society for Training & Development, 2001
e20441286
eBooks Universitas Indonesia Library
Phillips, Patricia Pulliam, author
ROI decoded for trainers by the leading ROI experts in the field.
Return on Investment (ROI) Basics provides a baseline exploration of ROI for both novice and experienced WLP practitioners. Additionally, it includes a review of two essential, often overlooked, steps in the ROI process: communicating results and integrating ROI into...
Alexandria, Virginia: American Society for Training & Development, 2005
e20441259
eBooks Universitas Indonesia Library
Haneberg, Lisa, author
Hone your coaching skills with techniques to successfully integrate coaching into your daily practice as a training professional.
Coaching is a core skill of all good trainers, managers, organization development practitioners, and human resource professionals. Done skillfully, coaching can move mountains of self-imposed resistance and break down barriers that get in...
Alexandria, Virginia: American Society for Training & Development, 2006
e20441220
eBooks Universitas Indonesia Library
Sandler, Len, 1946- , author
Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get exceptional results and make an important contribution to...
New York: American Management Association, 2008
e20441376
eBooks Universitas Indonesia Library
Tracy, Brian, author
From time to time, everyone is hit with a moment in which setbacks suddenly occur. In these moments, the difference between success and failure comes down to how well one handles the pressure. This book shows readers how they can not only survive the most stressful and difficult of situations...
New York: American Management Association, 2007
e20441446
eBooks Universitas Indonesia Library
Garland, Eric, author
In the next 50 years, new technologies, shifting global economics, and many other factors will present innumerable changes for business and society to navigate. Starting now, leaders need to be more flexible, responsive, and decisive than ever before. Unfortunately, most people are not trained in the type of critical thinking...
New York: American Management Association, 2007
e20441600
eBooks Universitas Indonesia Library
Falcone, Paul, author
No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions...
New York: American Society for Training & Development, 2005
e20441683
eBooks Universitas Indonesia Library
