Ditemukan 1191 dokumen yang sesuai dengan query
Aaron, Henry J., author
Washington, DC: Brookings Institution, 1991
338.4 AAR s
Buku Teks Universitas Indonesia Library
Albrecht, Albrecht, author
This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation...
Alexandria, VA: [American Society for Training & Development Press;, ], 2001
e20435505
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based...
Philadelphia: American Management Association, 2008
e20448613
eBooks Universitas Indonesia Library
London: Her Majesty's Stationery Office, 1988
R 351.02542 ENG c
Buku Referensi Universitas Indonesia Library
London: Municipal Journal Limited, 1990
R 352.1402541 MUN
Buku Referensi Universitas Indonesia Library
Corey, Marianne Schneider, author
[place of publication not identified]: Brooks/Cole, 2003
361.32 COR b
Buku Teks Universitas Indonesia Library
Thomas, Ann, author
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, "Delivering Knock Your Socks Off Service" has been completely revised and is better than ever! Still the go-to guide on providing the kind of...
New York: [American Management Association;, ], 2012
e20436821
eBooks Universitas Indonesia Library
Warto
Yogyakarta: Departemen Sosial B2P3KS, 2007
361.3 WAR u
Buku Teks Universitas Indonesia Library
Jakarta: KPK, 2008
352.63 Int
Buku Teks Universitas Indonesia Library
Rakich, Jonathon S., author
Baltimore: Health Professions Press, 1992
R 362.11068 RAK m
Buku Referensi Universitas Indonesia Library
