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London : Pharmaceutical press, 2011

615.1 PHA (1)

Buku Teks  Universitas Indonesia Library

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Pollitt, Christopher, author

Oxford: Oxford University press, 2013

351 POL n

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Jakarta: Direktorat Lalu Lintas POLRI, 2009

363.23 IND p

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Gartner, Georg, editor

This book gives a general picture of research-driven activities related to location and map-based services. The interdisciplinary character of the topic leads to a variety of contributions with backgrounds from academia to business and from computer science to geodesy. While cartography is aiming at efficient communication of spatial information, the...

Heidelberg : Springer, 2012

e20401917

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Lewis, James B.

Sudbury: Jones and Bartlett Publishers, 2011

362.106 8 LEW e

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Jakarta: Perpustakaan Nasional RI, 2010

020PERI002

Multimedia  Universitas Indonesia Library

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Zemke, Ron

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning...

New York: American Management Association, 2001

e20449919

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Hoffman, K. Douglas, author

Examine the use of services marketing as a competitive tool from a uniquely broad perspective with Services Marketing: Concepts, Strategies, and Cases, 5E. Real examples feature businesses from industries both within and beyond the nine service economy super sectors: education and health services, financial activities, government, information, leisure and hospitality,...

Boston, MA: Cengage Learning, 2017

658.8 HOF s

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Lewis, Judith A., 1939-, author

This book takes the reader along the road toward understanding the purposes and processes of human service management. [In the book, the authors] begin by addressing some of the management challenges that may be unique to human service settings. [They] examine the environments that have an impact on human service...

Belmont, CA : Brooks/Cole, 2012

361.006 8 LEW m

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Liebler, Joan Gratto, author

Burlington, MA: Jones & Bartlett Learning, 2017

362.106 8 LIE m

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