Ditemukan 49 dokumen yang sesuai dengan query
Boston: Harvard Business School Publication, 2001
658.812 HAR
Buku Teks Universitas Indonesia Library
Stinnett, Bill, author
Jakarta: Elex Media Komputindo, 2005
658.83 Sti t
Buku Teks Universitas Indonesia Library
Thousand Oaks: Sage Publications, Inc., 2001
659 PUB
Buku Teks Universitas Indonesia Library
Fliehman, Deborah G.
Singapore: ASQC Quality Press, 1994
658.812 FLI c
Buku Teks Universitas Indonesia Library
Metz, Adam, 1991-, author
New York: McGraw-Hill, 2012
658.812 MET s
Buku Teks Universitas Indonesia Library
Monica Retno Indah Novidya Lestari, author
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2010
S5328
UI - Skripsi Open Universitas Indonesia Library
Zulhardiansyah Dwitama, author
Customer relations adalah salah satu alat dari public relations yang dapat membentuk kepercayaan pelanggan pada merek (brand trust) SPBU Pertamina di era persaingan pasar bebas yang ditandai dengan masuknya SPBU asing ke Indonesia. Penelitian ini bertujuan untuk melihat pengaruh customer relations terhadap brand trust SPBU Pertamina termasuk melihat dimensi dari...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
S-Pdf
UI - Skripsi Open Universitas Indonesia Library
Joseph, Jim, 1963- , author
The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company...
New York: American Management Association, 2010
e20440633
eBooks Universitas Indonesia Library
Lucas, Robert W., author
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and...
New York: American Management Association, 2001
e20440433
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks Universitas Indonesia Library
