Ditemukan 1114 dokumen yang sesuai dengan query
Gregory, Anne, author
Jakarta : Erlangga, 2004
659.2 GRE p
Buku Teks Universitas Indonesia Library
Green, Andy, author
Jakarta: Erlangga, 2004
659.2 GRE k
Buku Teks Universitas Indonesia Library
Bell, Chip R., author
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their...
New York: [American Management Association;, ], 2007
e20440560
eBooks Universitas Indonesia Library
Yufi Adriani, author
Suami yang memutuskan untuk menikah lagi tanpa terlebih dahulu menceraikan istrinya yang pertama sering disebut dengan istilah poligami. Poligami bukanlah merupakan masalah yang baru, tetapi telah ada dalam kehidupan manusia sejak dahulu diantara berbagai kelompok masyarakat di berbagai kawasan dunia (Rochayah, 2005). Secara harafiah, definisi dari poligami adalah ikatan perkawinan...
Depok: Fakultas Psikologi Universitas Indonesia, 2006
T16818
UI - Tesis (Membership) Universitas Indonesia Library
Ikrar Nusa Bhakti, author
1998
MJPK-1-1-JanJuni1998-30
Artikel Jurnal Universitas Indonesia Library
Rahmawati Prihastuti, author
Sumberdaya manusia merupakan aset penting yang dimiliki suatu perusahaan dalam menghadapi ketatnya persaingan. Tanpa adanya sumberdaya manusia yang berkualitas maka kinerja perusahaan tidak akan berjalan dengan baik, salah satu usaha yang ditempuh oleh perusahaan dalam meningkatkan kinerja sumberdaya manusia adalah dengan menyelenggarakan pelatihan bagi karyawan. Dalam hal ini pelatihan adalah...
Depok: Fakultas Psikologi Universitas Indonesia, 2005
T18736
UI - Tesis (Membership) Universitas Indonesia Library
Zemke, Ron
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become...
New York: [American Management Association, ], 2000
e20438120
eBooks Universitas Indonesia Library
Egan, Gerard, author
California: Brooks/Cole Publishing Company, , 1976
352.669 EGA i
Buku Teks Universitas Indonesia Library
Azar, Brian, author
"Becoming truly successful in sales involves a journey. Along the way, sales professionals must confront challenges involving attitudes, perceptions, and mental barriers as they learn how to work with clients and manage their own careers...
New York: [American Management Association, ], 2004
e20437907
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to use the right words to...
New York: [American Management Association, ], 2013
e20437354
eBooks Universitas Indonesia Library
