Ditemukan 51 dokumen yang sesuai dengan query
Stinnett, Bill, author
Jakarta: Elex Media Komputindo, 2005
658.83 Sti t
Buku Teks Universitas Indonesia Library
Thousand Oaks: Sage Publications, Inc., 2001
659 PUB
Buku Teks Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
S4897
UI - Skripsi (Membership) Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2010
S5328
UI - Skripsi (Open) Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2010
S5365
UI - Skripsi (Open) Universitas Indonesia Library
Fliehman, Deborah G.
Singapore: ASQC Quality Press, 1994
658.812 FLI c
Buku Teks Universitas Indonesia Library
Metz, Adam, 1991-, author
New York: McGraw-Hill, 2012
658.812 MET s
Buku Teks Universitas Indonesia Library
[This book brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and...
New York: [Springer, ], 2012
e20396505
eBooks Universitas Indonesia Library
Horrell, Edward, author
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness.
Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up...
New York: American Management Association, 2006
e20441561
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. "Great Customer Connections" presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each...
New York: American Management Association, 2006
e20441574
eBooks Universitas Indonesia Library
