Ditemukan 55 dokumen yang sesuai dengan query
Stone, Florence M., author
"Sometimes a manager's job can seem overwhelming. Managers need to set goals, communicate well, train and motivate people, appraise performance, and cope with sensitive policy issues. It's no wonder they have so many questions: ""How do I challenge people who've lost their motivation?"" ""What do I do to increase productivity?""...
New York: [American Management Association, ], 2003
e20438587
eBooks Universitas Indonesia Library
Topchik, Gary S., author
Every day, people are promoted into the ranks of management . . . even if they never intended to become managers. They agree to their
new responsibilities either to stay employed or to make more money. It is a universal phenomenon. But for these "accidental managers," it makes more
sense to...
New York: [American Management Association;, ], 2004
e20438570
eBooks Universitas Indonesia Library
Falcone, Paul, author
Taking into account factors such as workforce composition, company growth stage, and organizational goals and challenges, this title shows you how to: profile ideal employee performance and behavior; and design competencies that power performance, both at the individual and enterprise level...
New York: [American Management Association, ], 2013
e20437453
eBooks Universitas Indonesia Library
Arthur, Diane, author
Learn how to make the performance appraisal process deliver maximum value to the organization. Performance appraisals are a critical tool for aligning employee performance with the goals of the organization. They also provide a key point of contact between managers and their people. Yet there are few tasks managers dread...
New York: [American Management Association, ], 2008
e20437134
eBooks Universitas Indonesia Library
Tracy, Brian, author
Managers who create positive, rewarding, high-energy environments reduce absenteeism and turnover while dramatically increasing productivity and quality.
This title reveals how to: ensure employees look forward to coming to work and feel passionate about what they do; challenge them with tasks that allow them to stretch; and more....
New York: American Management Association, 2013
e20437121
eBooks Universitas Indonesia Library
Arthur, Diane, author
Key tools for developing a human resources plan based on organizational needs. Fundamentals of Human Resources Management, Fourth Edition is a comprehensive and up-to-date guide to virtually every aspect of human resources management from understanding the basic HR functions to using the Web for recruiting and selecting the latest HRIS....
New York: [American Management Association, ], 2004
e20436922
eBooks Universitas Indonesia Library
Cadwell, Charles M., author
Join the thousands of supervisors who have stepped up to their new roles with this self-study classic. Join the thousands of supervisors who have learned the ropes with this classic book on mastering supervisory skills. Completely revised and updated, First-Line Supervision, Fifth Edition gives you all the confidence and know-how...
New York: [American Management Association;, ], 2006
e20436900
eBooks Universitas Indonesia Library
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Phillips, Patricia Pulliam, author
Contents :
- Preface
- Introduction
- Step One: Discuss Business Alignment with Clients
- Step Two: Determine Payoff Needs
- Step Three: Identify Business Needs
- Step Four: Identify Performance Needs
- Step Five: Identify Learning and Preference Needs
- Step Six: Set...
Alexandria, VA: American Society for Training & Development, 2012
e20440872
eBooks Universitas Indonesia Library
Sanders, Ethan S., author
A holistic systems approach to implementing human performance improvement solutions.
Performance Intervention Maps deconstructs the benefits and limitations of 39 performance intervention strategies. More than 24 performance experts demonstrate how the featured maps have been successfully employed in the field...
Alexandria, Virginia: American Society for Training & Development, 2001
e20441286
eBooks Universitas Indonesia Library
