Ditemukan 122 dokumen yang sesuai dengan query
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Djakarta: Amerasian, 1972
665.5 PER
Buku Teks Universitas Indonesia Library
Homewood Ill: Dorsey Press, 1970
301 SOC
Buku Teks Universitas Indonesia Library
Berger, Bill D.
Tulsa, Oklahama: Penn Well Books , 1978
622.338 BER m
Buku Teks Universitas Indonesia Library
Skinner, R. M., author
Canada: Sir Isaac Pitman, 1966
657.4 SKI a
Buku Teks Universitas Indonesia Library
Foster, George M., author
New York: John Wiley & Sons, 1978
362.1 FOS m (1)
Buku Teks Universitas Indonesia Library
Berdie, Douglas, author
Metuchen: The Scarecrow Press, 1974
001.4 BER q
Buku Teks Universitas Indonesia Library
St. Louis: Mosby, 2002
R 610.730 3 MOS
Buku Referensi Universitas Indonesia Library
Post, Gerald V., author
Boston: McGraw-Hill Irwin, 2003
658.403 8 POS m
Buku Teks Universitas Indonesia Library
Ipoh: Media Master Pub., 2011
959.511 4 IPO
Buku Teks Universitas Indonesia Library