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Found 194234 Document(s) match with the query 20318206
Pengaruh Complaint Handling dengan pendekatan mekanistik terhadap Customer Justice: studi kasus pada PT Bank Negara Indonesia (BNI) Wisma 46 periode Februari-Mei 2012 = The effect complaint handling on customer justice with mechanistic approach case on PT Bank Negara Indonesia (BNI) Wisma 46 in period February-May 2012
Author : Yandi Nugraha, author
Call Number : S-Pdf
Collection Type : UI - Skripsi Open
Location : Universitas Indonesia Library
Strategi merespon customer complaint pada kegagalan jasa: study pada online shopper e-marketplace di Indonesia = Strategy to response customer complaint in service failure: a study of online shopper e-marketplace in Indonesia
Author : Rizky Wijayanti, author
Call Number : S-Pdf
Collection Type : UI - Skripsi Membership
Location : Universitas Indonesia Library
Implementasi Kebijakan Penanganan Pengaduan Konsumen di Kantor Perwakilan Bank Indonesia Provinsi DKI Jakarta untuk Wilayah Jabodebeka = Implementation of Consumer Complaint Handling Policy at the Bank Indonesia Representative Office for DKI Jakarta Province in the Jabodebeka Region
Author : Yusuf Darmawan, author
Call Number : S-pdf
Collection Type : UI - Skripsi Membership
Location : Universitas Indonesia Library
Pengaruh persepsi-keadilan terhadap kepercayaan dan komitmen daripada pengadu-keluhan: suatu telaah pada mahasiswa pemakai telepon seluler di Bandung
Author : Leokadia Retno Adriani, author
Call Number : T18848
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
A Complaint is agift: busing customer feed Back as a strategic tool
Author : Barlow, Janelle, author
Call Number : 658.8 BAR c
Collection Type : Buku Teks SO
Location : Universitas Indonesia Library
Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dalam konteks pemulihan layanan: tinjauan teori equity dan teori atribusi = The Effect of customer participation level and failure attribution to customer satisfaction with service recovery from the perspective of equity theory and attribution theory
Author : Istijanto, author
Call Number : D1704
Collection Type : UI - Disertasi Membership
Location : Universitas Indonesia Library
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