Search Result

Found 237229 Document(s) match with the query 20423746
Paradoks pemulihan layanan dengan memperhitungkan peran dimensi layanan dan tingkat keparahan kegagalan layanan pada industri maskapai penerbangan di Indonesia = Service recovery paradox service dimension and failure severity in shaping the paradox
Author : Malakalamere, Matthew Victor
Call Number : D2138
Collection Type : UI - Disertasi Membership
Location : Universitas Indonesia Library
Role of value for money, service quality, and brand image on behavioural intentions: the case of full service and low cost airline passengers in Indonesia = Peranan value for money, kualitas layanan, dan citra perusahaan terhadap intensi perilaku: kasus penumpang maskapai penerbangan full service dan low cost di Indonesia
Author : Ayu Muthia Kusumawardani, author
Call Number : S69197
Collection Type : UI - Skripsi Membership
Location : Universitas Indonesia Library
Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
Author : Inghilleri, Leonardo, author
Call Number : e20440390
Collection Type : eBooks
Location : Universitas Indonesia Library
Analisis pengaruh faktor relasional dan kegagalan pelayanan terhadap pemulihan dan kepuasan pelayanan : suatu penelitian terhadap layanan klaim asuransi mobil
Author : Gunawan Wibisono, author
Call Number : T17312
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
Author : Evenson, Renee, 1951-, author
Call Number : e20437157
Collection Type : eBooks
Location : Universitas Indonesia Library
Corporate Social Responsibility (CSR) dan Service Quality: Manakah yang Lebih Berpengaruh terhadap Customer Loyalty Maskapai Garuda Indonesia? = Corporate Social Responsibility (CSR) and Service Quality: Which One Plays a Greater Role in Garuda Indonesia's Customer Loyalty?
Author : Kelvin Levi Martawidjaja, author
Call Number : T-pdf
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
<<   1 2 3 4 5   >>