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Blanchard, Kenneth H., author

London: Fontana , 1983

658.001 BLA o

Buku Teks  Universitas Indonesia Library

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Blanchard, Kenneth H., author

New York: Berkley Books, 1982

658 BLA o

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Blanchard, Kenneth H., author

London: Fontana/Collins , 1987

658.409 2 BLA l

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Blanchard, Kenneth H., author

New york: Fontana/Collins, 1989

658.409 2 BLA o

Buku Teks  Universitas Indonesia Library

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Blanchard, Kenneth H.

"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking...

New York, NY: McGraw-Hill , 2014

658.812 BLA l

Buku Teks  Universitas Indonesia Library

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• Abstrak

Blanchard, Kenneth H., author

Jakarta: Elex Media Komputindo, 2001; 1995

658.409 2 BLA o

Buku Teks  Universitas Indonesia Library

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