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Guaspari, John, author
The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme. A succinct and intriguing business fable, it tells the story of "Punctuation, Inc." and provides a simple message about quality -- that it's the customer who defines it....
New York: American Society for Training & Development, 1985
e20440813
eBooks Universitas Indonesia Library
