Ditemukan 2 dokumen yang sesuai dengan query
Kamin, Maxine, author
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and...
Alexandria, Virginia: American Society for Training & Development, 2010
e20441052
eBooks Universitas Indonesia Library
Kamin, Maxine, author
Organizations must learn to embrace and celebrate diversity as a business practice. But how do you ensure that your diversity programs met the demands of the global marketplace? This issue not only presents key demographic and workforce information, but gives you practical tips, techniques, and exercises that you can apply...
Alexandria, VA: [American Society for Training & Development Press, American Society for Training & Development Press], 2003
e20429058
eBooks Universitas Indonesia Library
