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Hasil Pencarian

 
Ditemukan 2 dokumen yang sesuai dengan query
cover
Knapp, Donna, author
A guide to Service desk concepts / Donna Knapp
Singapore : Course Tecnology Cengage, 2014
338.47 KNA g (1)
Buku Teks  Universitas Indonesia Library
cover
Knapp, Donna, author
A guide to customer service skills for the help desk professional
Australia: Course Technology, Cengage Learning, 2011
004.068 8 KNA g
Buku Teks  Universitas Indonesia Library