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Paluch, Stefanie, author
Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience...
Wiesbaden: Gabler Verlag, 2011
e20397257
eBooks Universitas Indonesia Library
