Ditemukan 1 dokumen yang sesuai dengan query
Blanchard, Kenneth H.
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking...
New York, NY: McGraw-Hill , 2014
658.812 BLA l
Buku Teks Universitas Indonesia Library
