Ditemukan 1 dokumen yang sesuai dengan query
Michelli, Joseph A.
The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don’t hire ; It’s a matter of trust -- Principle 3 : it’s not about you. Build a business focused on...
New York: McGraw-Hill, 2008
658.409 2 MIC n
Buku Teks Universitas Indonesia Library
