Ditemukan 51 dokumen yang sesuai dengan query
Schuster, Camille P, author
New York: International Business Press, 2004
658.8 SCH c
Buku Teks Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
S4815
UI - Skripsi (Membership) Universitas Indonesia Library
Kumar, V., author
Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives only to see the maturing of the underlying concepts and applications in recent years. Today, CRM represents a strategy, a set of...
Berlin: [Springer, ], 2012
e20396619
eBooks Universitas Indonesia Library
Davis, Edwin G.
Lake Forest, Ill.: Macmillan/McGraw-Hill, 1991
658.31 DAV c (1)
Buku Teks Universitas Indonesia Library
Buttle, francais, author
Amsterdam : Elsevier/Butterworth-Heinemann, 2009
658.812 BUT c
Buku Teks Universitas Indonesia Library
Kasmir, author
Jakarta: RajaGrafindo Persada, 2005
658.8 KAS e
Buku Teks Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
S4927
UI - Skripsi (Membership) Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
S4998
UI - Skripsi (Membership) Universitas Indonesia Library
Siagian, Erna Pricella, author
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2000
S5072
UI - Skripsi (Membership) Universitas Indonesia Library
Bell, Chip R., author
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their...
New York: [American Management Association;, ], 2007
e20440560
eBooks Universitas Indonesia Library
