Ditemukan 1 dokumen yang sesuai dengan query
Woodside, Arch G., author
Trade Tales, Advances in Culture, Tourism, and Hospitality Research, Volume 14 describes and explains HSDs. Volume 14 includes 26 original firstperson customer experience stories of problems/opportunities and outcomes, with most stories including customer and sales/service associate dialogues. The volume includes experiential exercises for the reader to hone her/his skills in...
United Kingdom: Emerald, 2017
e20528301
eBooks Universitas Indonesia Library
