Ditemukan 13 dokumen yang sesuai dengan query
Basel: Birkh©Þuser Verlag, 2002.
720.682 MAR
Buku Teks Universitas Indonesia Library
Pressman, Andy
Hoboken : Wiley, 2006
720.68 PEN p
Buku Teks Universitas Indonesia Library
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers...
New York: [American Management Association, ], 2007
e20438044
eBooks Universitas Indonesia Library
Zemke, Ron
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning...
New York: American Management Association, 2001
e20449919
eBooks Universitas Indonesia Library
Forsyth, Patrick, author
This new book is a comprehensive and accessible book covering all key marketing matters, with an emphasis on practicality and why marketing is important in engineering. Aimed primarily at non-marketing people wanting clarification of marketing?s purpose, role and methods, it can provide major influence to the process of building a...
London: Institution of Engineering and Technology, 2007
e20451606
eBooks Universitas Indonesia Library
Saez, Eileen Elliott de, author
London: Facet Pub, 2002
025.23 SAE m
Buku Teks Universitas Indonesia Library
Luder, Owen, author
Highlights the areas where things consistently go wrong listing common mistakes that can usually be avoided. Many of these mistakes may appear obvious but are consistently made and are at the heart of many disputes such as those concerning 'negligence' and 'breach of contract claims' against architects....
London : [RIBA , ], 2006
e20439891
eBooks Universitas Indonesia Library
This is a practical and accessible overview of how best to approach the marketing of an architectural practice...
London: [RIBA , RIBA ], 2010
e20436411
eBooks Universitas Indonesia Library
Sitepu, Adma Sari, author
Penelitian pembentukan intensi beralih penyedia jasa telah berkembang dalam beberapa tahun terakhir ini, difokuskan terutama dalam transaksional, bukan variabel relasional. Dalam penelitian ini peneliti mengarahkan kepada pentingnya komitmen konsumen dalam intensi konsumen beralih penyedia jasa. Dengan menggunakan teori perilaku organisasi, penelitian sebelumnya tentang beralih penyedia jasa dilakukan berdasarkan pengembangan model...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005
T18856
UI - Tesis Membership Universitas Indonesia Library
Bimo Wicaksono, author
2003
T-Pdf
UI - Tesis Membership Universitas Indonesia Library
