Ditemukan 1 dokumen yang sesuai dengan query
Dwi Aryani, author
Abstract. The aim of the research is to analyze how the service quality can affect customer’s satisfaction
in shaping costumer’s loyalty. The research is quantitative and uses non-probability purposive sampling
technique. The instrument of the research uses questionnaires which were analyzed with Structural Equation
Modeling. The result of the research shows that the...
Human Resource Development Institute, 2010
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Artikel Jurnal Universitas Indonesia Library
