Ditemukan 1 dokumen yang sesuai dengan query
Fitzsimmons, James A., author
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the...
New York: McGraw-Hill, 2014
658 FIT s
Buku Teks Universitas Indonesia Library
