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Ditemukan 5 dokumen yang sesuai dengan query
cover
Fitzsimmons, James A., author
Boston: McGraw-Hill, 2001
658 FIT s
Buku Teks  Universitas Indonesia Library
cover
Fitzsimmons, James A., author
London : McGraw-Hill, 2005
658.8 FIT s
Buku Teks  Universitas Indonesia Library
cover
Fitzsimmons, James A., author
Boston: McGraw-Hill Irwin, 2004
658 FIT s
Buku Teks  Universitas Indonesia Library
cover
Fitzsimmons, James A., author
Boston: McGraw-Hill, 2008
658 FIT s
Buku Teks  Universitas Indonesia Library
cover
Fitzsimmons, James A., author
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the...
New York: McGraw-Hill, 2014
658 FIT s
Buku Teks  Universitas Indonesia Library