See Allo

Cherry, Paul, author

Questions that sell: the powerful process for discovering what your customer really wants

American Management Association, 2006

eBooks

Dicky Ghozali, author

lmplementasi customer lifetime value (CLV) dalam mengelola profitabilitas klien di perusahaan pelayaran = Implementation of customer lifetime value (CLV) to manage client profitability in maritime industry

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis (Membership)

Schmitt, Bernd., author

Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt

Wiley, 2003

Buku Teks

Metz, Adam, 1991-, author

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

McGraw-Hill, 2012

Buku Teks

Nadya Dias Fadhila, author

Pengaruh event marketing terhadap customer engagement pada siswa sekolah menengah atas (SMA) di Jabodetabek: studi pada HiLo teen festival = The effect analysis of event marketing towards customer engagement among senior high school student at Jabodetabek: study on HiLo teen festival

2018

UI - Skripsi (Membership)

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