Owen, Tim Buckley, 1948-, author
Success at the enquiry desk: successful enquiry answering - every time
Facet Publishing, 2006
 Buku Teks
Owen, Tim Buckley, 1948-, author
Successful enquiry answering every time
Facet , 2012
 Buku Teks
Ronan, Jana Smith
Chat reference : a guide to live virtual reference services / Jana Smith Ronan
Libraries Unlimited, 2003
 Buku Referensi
Pitman, Lesley, author
Supporting research in area studies : a guide for academic libraries
Elsevier, 2015
 Buku Teks
Hirko, Buff, author
Virtual reference training: the complete guide to providing anytime, anywhere answers
[American Library association, American Library association], 2004
 eBooks
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