Knapp, Donna, author
A guide to customer service skills for the help desk professional
Course Technology, Cengage Learning, 2011
 Buku Teks
Shelly, Gary B., author
IBM system/360 assembler language disk/tape advanced concepts
Anaheim, 1970
 Buku Referensi
Wordstar professional release 4
Micropro International Corporation, 1977
 Buku Teks
Sprint the professional word processor : advanced user's guide
Borland International, 1988
 Buku Teks
Weaver, James L., author
Beginning J2EE 1.4: from novice to professional
Apress, 2004
 Buku Teks
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