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Graidy Arianugraha Hadiwardoyo, author

Pengukuran kepuasan pelanggan eksternal pada pusat administrasi program vokasi UI dengan servqual = External customer satisfaction measurement in pusat administrasi program vokasi UI with servqual

Fakultas Teknik Universitas Indonesia, 2016

UI - Skripsi (Membership)

Debby Erwina, author

Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis (Membership)

Handi Surya Adiguna, author

Importance and performance analysis nasabah produk Takaful Kesehatan Kumpulan : studi kasus pada PT. Asuransi Takaful Keluarga = Importance and performance analysis customer Group Health Takaful products : case study in PT. Asuransi Takaful Keluarga / Handi Surya Adiguna

Program Pascasarjana Universitas Indonesia, 2013

UI - Tesis (Membership)

Jordan Indratama, author

Studi komparatif kepuasan pelanggan terhadap convenience store : studi kasus : 7-Eleven Kelapa Gading, Lawson Galur, dan Circle-K Rawamangun = Comparative study on customer satisfaction of convenience store : case study : 7-Eleven Kelapa Gading, Lawson Galur, and Circle-K Rawamangun / Jordan Indratama

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis (Membership)

Nadya Annisa Fitria, author

Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Tesis (Membership)

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