Service management: the new paradigm in retailing
Jay Kandampully, editor
[Springer, ], 2012
 eBooks
Albrecht, Albrecht, author
Customer service management: teams & quality
[American Society for Training & Development Press;, ], 2001
 eBooks
Fitzsimmons, James A., author
Service management : student CD-ROM
[Publisher not identified], 2004
 Multimedia
Fitzsimmons, James A., author
Service management : student CD-ROM
McGraw-Hill, 2004
 Multimedia
Fandy Tjiptono, author
Service management mewujudkan layanan prima
Andi Offset, 2022
 Buku Teks
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