Rangga Husnaprawira Rasjad, author
Analisis hubungan service quality perceived value, customer satisfaction, dan post-purchase intention pada layanan mobile value-added service (M-Vas) di Jabodetabek = Relationship analysis amongst service quality perceived value, customer satisfaction, and post purchase intention in mobile value-added service (M-Vas) in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Foster, Timothy R.V
Seratus Satu Cara Meningkatkan Kepuasan Pelanggan
Elex Media Komputindo, 2002
 Buku Teks
Rakay Bimo, author
Rancangan Perbaikan Waktu Layanan Sistem Penanganan Keluhan Pelanggan pada Perusahaan Konsultan Teknologi Informasi = The Design of Service Time Recovery for Customer Complaint Handling System at It Consultant Company.
2017
 UI - Tesis Membership
Dedy Afriyanto, author
Dampak sistem perizinan online terhadap kualitas pelayanan informasi dan investasi terpadu di Ditjen Mineral dan Batubara = Impact online licensing system on service quality in integrated information and investment service at directorate general of mineral and coal / Dedy Afriyanto
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis Membership
Anna Zahroh Uswatun Chasanah, author
Pengaruh public service motivation (PSM) dan job satisfaction terhadap organizational citizenship behaviour (OCB) - studi kasus kantor pertanahan Kota Administrasi Jakarta Selatan = The effect of public service motivation (PSM) and job satisfaction on organizational citizenship behaviour (OCB) case study of Kantor Pertanahan Kota Administrasi Jakarta Selatan
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership
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