See Allo

Bank, John, author

The essence of total quality management

Prentice-Hall, 2000

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Hradesky, John L., author

Total quality management handbook

McGraw-Hill, 1995

Buku Referensi

Suwondo, author

Analisis kesiapan penerapan total quality management (TQM) dalam proses belajar mengajar di jurusan teknik industri pada masa mendatang

Fakultas Teknik Universitas Indonesia, 1996

UI - Skripsi (Membership)

Beyond total quality management : toward the emerging paradigm

by Greg Bounds [and others]

McGraw-Hill, 1994

Buku Teks

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