Herry Mirza Putera, author; Lukman Ganis, author
Analisa pemasaran dengan konsep customer driven company di Bank Niaga
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1995
 UI - Tugas Akhir
Blanchard, Kenneth H.
Legendary service : the key is to care / Ken Blanchard, Kathy Cuff &​ Vicki Halsey.
McGraw-Hill , 2014
 Buku Teks
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Case studies in service innovation
Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, Babis Theodoulidis, editors
[Springer, ], 2012
 eBooks
Rininta Rahmadianti, author
Penentuan customer lifetime value pada pelanggan perusahaan distribusi farmasi dan alat kesehatan menggunakan model LRFM = Customer lifetime value determination of customer on pharmaceutical and medical device distribution company using LRFM model
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi (Membership)
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