Melani, author
Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008
 UI - Tesis (Open)
Zaiss, Carl D., author
Menjadi salesrep efektif : metode terobosan untuk menjadi mitra pelanggan
Gramedia Pustaka Utama, 1997
 Buku Teks
Toporek, Adam, author
Be your customer's hero : real-world tips & techniques for the service front lines
AMACOM American Management Association, 2015
 Buku Teks
Eunson, Baden
Communicating with customers / Baden Eunson
John Wiley & Sons, 1995
 Buku Teks
Bell, Chip R., author
Managing knock your socks off service
[American Management Association, American Management Association], 2013
 eBooks
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