Nana Lerisca, author
Analisis kualitas layanan customer service lembaga keuangan non-bank (kasus : PT BFI Finance Indonesia, Tbk)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009
 UI - Tesis (Open)
Zeithaml, Valarie A., author
Delivering quality service : balancing customer perceptions and expectations
Free Press, 1990.
 Buku Teks
Djayadi, author
Analisis pengaruh consumer innovativeness dan perceived risk terhadap intensi penggunaan online banking = influence analysis of consumer innovativeness and perceived risk on online banking usage intention
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Dzulfikar Ahmad Furqon, author
Penentuan tingkat persediaan pemasok perusahaan retail menggunakan sistem kebijakan continuous review untuk mengurangi total biaya persediaan = Determining the inventory level of a retail supplier using a continuous review policy system to reduce total inventory cost
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Aulia Reza Rahmansyah, author
Penyetelan Ulang Pengendali PI Untuk Peningkatan Kinerja Unit CO2 Removal Berbasis Model Linear - MIMO = PI Controller Retuning to Improve Control of CO2 Removal Process using Linear Modelling - MIMO
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi (Membership)
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