See Allo

Indar Robbi Mardiyan, author

Perbaikan proses pelayanan pelanggan dengan metode lean sigma : studi kasus pada departemen LDR PT Palyja = Improveing customer service process using lean sigma method : case study at LDR department of PT Palyja

Fakultas Teknik Universitas Indonesia, 2013

UI - Skripsi (Membership)

Yoseph Sandhi Wicaksono, author

Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Tesis (Open)

Gunawan Wibisono, author

Analisis pengaruh faktor relasional dan kegagalan pelayanan terhadap pemulihan dan kepuasan pelayanan : suatu penelitian terhadap layanan klaim asuransi mobil

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005

UI - Tesis (Membership)

Sihaloho, Ifka Desy A., author

Pengaruh Customer Perceived Value terhadap Word of Mouth pelanggan Garuda Indonesia: studi pelanggan di Depok = The effect of customer perceived value to word Of mouth : study to Garuda Indonesia customer in Depok

Universitas Indonesia, 2012

UI - Skripsi (Open)

Fuad Sulaimy, author

Peran kualitas jasa dalam membangun kepuasan layanan terhadap kualitas hidup dan intensi berperilaku konsumen : studi kasus konsumen bengkel mobil Auto 2000 di Jakarta

2010

UI - Tesis (Membership)

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