Suharto Abdul Masjid, author
Customer service dalam bisnis jasa transportasi
Rajawali Grafindo Persada, 2009
 Buku Teks
Finch, Lloyd, author
Menjadi customer service representative yang sukses
PPM, 2004
 Buku Teks
Zeithaml, Valarie A., author
Delivering quality service : balancing customer perceptions and expectations
Free Press, 1990.
 Buku Teks
Henricus Bismo, author
Penerapan customer service management pada perusahaan periklanan
Fakultas Ilmu Komputer Universitas Indonesia, 2000
 UI - Tesis (Membership)
Harris, Elaine K, author
Customer service : a practical approach / Elaine K. Harris
Pearson , 2013
 Buku Teks
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