Fitzsimmons, James A., author
Service management : operations, strategy, and information technology
McGraw-Hill, 2005
 Buku Teks
Elis Septiyani, author
Analisis Kualitas Pelayanan Publik pada Mal Pelayanan Publik di Kabupaten Purbalingga Berdasarkan Penilaian Pengguna = Analysis of Public Service Quality at Public Service Malls in Purbalingga Regency Based on User Assessment
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Fitzsimmons, James A., author
Service management : operations, strategy, information technology
McGraw-Hill, 2014
 Buku Teks
Fitzsimmons, James A., author
Service management : operations, strategy, and information technology
McGraw-Hill Irwin, 2004
 Buku Teks
Fitzsimmons, James A., author
Service management: operations, strategy, information technology
McGraw-Hill, 2008
 Buku Teks
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