Yoko Setianto, author
Analisis kualitas pelayanan terhadap kepuasan pelanggan pada Direktorat Jendral Hak Kakayaan Intelektual Departemen Hukum dan HAM RI = Quality service analysis of customer satisfaction at Directorate General Intelectual Property Rights of Department of Justice and Human Rights
Program Pascasarjana Universitas Indonesia, 2007
 UI - Tesis (Membership)
Graidy Arianugraha Hadiwardoyo, author
Pengukuran kepuasan pelanggan eksternal pada pusat administrasi program vokasi UI dengan servqual = External customer satisfaction measurement in pusat administrasi program vokasi UI with servqual
Fakultas Teknik Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Istijanto, author
Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dalam konteks pemulihan layanan: tinjauan teori equity dan teori atribusi = The Effect of customer participation level and failure attribution to customer satisfaction with service recovery from the perspective of equity theory and attribution theory
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Disertasi (Membership)
Mochammad Auditya Brilliant, author
Analisis pengaruh kepuasan dan kepercayaan e-customer terhadap loyalitas e-Customer pada pelanggan e-commerce di Jabodetabek = Influence analysis of satisfaction and trust toward e-Customer loyalty to e-commerce customer in greater Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Handi Surya Adiguna, author
Importance and performance analysis nasabah produk Takaful Kesehatan Kumpulan : studi kasus pada PT. Asuransi Takaful Keluarga = Importance and performance analysis customer Group Health Takaful products : case study in PT. Asuransi Takaful Keluarga / Handi Surya Adiguna
Program Pascasarjana Universitas Indonesia, 2013
 UI - Tesis (Membership)
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