Service quality improvement : the customer satisfaction strategy for health care
edited by Wendy Leebov
American Hospital Publishing, 1994
 Buku Teks
Baird, Kristin
Customer service in health care : a grassroots approach to creating a culture of service excellence
American Hospital Association, 1999
 Buku Teks
Ana Uswatun Hasanah, author
Analisis implementasi asesmen dan reasesmen dokter penanggung jawab pasien (DPJP) pada hari libur dan hubungannya terhadap kontinuitas pelayanan di Instalasi Rawat Inap RSUP Fatmawati tahun 2017 = Analysis of assessment and reassessment implementations by primary responsible physician for in patient on days off and their association to continuity of care at Fatmawati General Hospital 2017
2017
 UI - Skripsi (Membership)
Brillian Aulia Paramitha, author
Tinjauan yuridis perubahan Bentuk Badan Hukum BPR dari Perusahaan Daerah menjadi Perusahaan Perseroan Daerah (Studi Kasus PD. BPR X Menjadi PT. BPR X (Perseroda) = Juridical review of legal entity transformation of a Rural Bank from Local Company into Local Liability Company (Case Study PD. BPR X into PT. BPR X (Perseroda)
Fakultas Hukum Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Good governance dalam pelayanan kesehatan di Indonesia : Studi kasus di Bandung dan Makassar, Indonesia
 Artikel Jurnal
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