Rahmat Adi Seputro, author
Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Mogi Maulandra, author
Pengaruh pemahaman peraturan perpajakan kualitas pelayanan kantor pelayanan pajak kpp dan ketegasan sanksi perpajakan terhadap kepatuhan wajib pajak orang pribadi pengusaha restoran dalam melaporkan spt tahunan pph orang pribadi = Effects of understanding tax laws improving the quality of services tax office primary and sanctions provided by the assertiveness tax office with increased tax compliance in annual income tax spt reporting of individual taxpayers on kpp bogor / Mogi Maulandra
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Fauzan Baskoro, author
Pengembangan model baru untuk pengukuran quality of service dan keluhan pelanggan seluler berbasis KPI jaringan dan datamining media sosial Twitter = The new measurement model of QOS and customer complaint based on network key performance indicator and datamining of Twitter social media / Fauzan Baskoro
Fakultas Teknik Universitas Indonesia, 2014
 UI - Tesis (Membership)
Kajian teoritis mengenai metode libqual untuk mengevaluasi kualitas layanan perpustakaan
 Artikel Jurnal
Firdaus Firman, author
Analisis kualitas pelayanan perizinan surat izin usaha perdagangan pada Kantor Pelayanan Umum dan Perizinan Kabupaten Solok Selatan = The analysis of sevice quality's trade effort license certificate at Licensing and Public Services Office South of Solok Region
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Membership)
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