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Deka Dian Utami, author

Analisis faktor-faktor penentu kesuksesan Total Quality Management (TQM), fishbone diagram dan rancangan service blueprinting untuk peningkatan kualitas layanan sertifikat elektronik pada badan siber dan sandi negara = Analyse of critical success factors of Total Quality Management (TQM), fishbone diagram and service blueprinting design for quality improvement of digital certificate services on national cyber and crypto agency

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

Gambaran kualitas jasa produk YES pada PT JNE Tomang = Service quality description of YES product at PT JNE Tomang

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014

UI - Tugas Akhir

Dian Maradona, author

Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi (Membership)

Audra Feralda Budiputri, author

Analisis Pengaruh Service Quality dan Perceived Benefit dalam Layanan Online Grocery Shopping dengan Same-day Delivery terhadap Customer Satisfaction dan Reuse Intention di Jabodetabek = Analysis of Service Quality and Perceived Benefit in Online Grocery Shopping Service with Same-day Delivery on Customer Satisfaction and Reuse Intention in Jabodetabek

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023

UI - Skripsi Membership

Rezky Ramendra, author

Pengaruh kualitas layanan dan kualitas makanan terhadap kepuasan dan loyalitas konsumen dengan peran moderasi dari atmosfer pada segmen restoran studi kasus sushi Tei = Effects of service quality and food quality to consumer satisfaction and loyalty with moderating role of atmospherics in ethnic restaurant case study Sushi tei

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016

UI - Skripsi (Membership)

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