Yossi Arieza, author
Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Fitria Apriliani, author
Perilaku konsumen restoran etnis pengaruh empat kelompok atribut terhadap kepuasan pelanggan dan post dining behavioral intentions studi kasus restoran etnis sunda di wilayah jakarta = Ethnic restaurants consumers behavior the influence among four groups of attributes towards customer satisfaction and post dining behavioral intentions case study sundanesse ethnic restaurants in jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Wahyu Putranto, author
Pengaruh penerapan Customer Retention Strategies (financial bonds and social bonds) terhadap pembentukan kepuasan pelanggan pada Celebrity Fitness Indonesia cabang Botani Square Bogor = Effect of applying Customer Retention Strategies (financial bonds and social bonds) to generate Customer Satisfaction in Celebrity Fitness Indonesia Botani Square Bogor branch
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
Pradithasari Dewi Saumi, author
Faktor-faktor yang memengaruhi customer retention pada konsumen agen perjalanan umrah = Factors that effecting customer retention on umrah travel agencies consumers
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Rizki Nugroho Aryanto, author
Faktor-faktor yang mempengaruhi loyalitas konsumen sepeda motor honda = Determinants of customer loyalty in two wheeler automotive honda brand
2014
 UI - Tesis (Membership)
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