Fitz-enz, Jac, author
How to measure human resources management
McGraw-Hill , 1984
 Buku Teks
Morris, Lynn Lyons, author
How to measure performance and use test
Sage, 1987
 Buku Teks
Nicholson, John, author
How do you manage
BBC Books , 1992
 Buku Teks
Conway, Mal, author
How to measure customer satisfaction: research & evaluation
[;American Society for Training & Development Press, American Society for Training & Development Press], 2000
 eBooks
Gallagher, Winifred
I.D.: how heredity and experience make you how you are /Winifred Gallagher
Random House , 1996
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