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Nida Azzahra, author

Pengaruh kecerdasan emosional terhadap efektivitas pemimpin efektivitas tim dan iklim pelayanan melalui pemimpin transformasional sebagai mediator (studi kasus pada muc consulting group) = The effect of emotional intelligence to leader effectiveness team effectiveness and service climate through transformational leadership as a mediator (case study in muc consulting group )

2013

UI - Skripsi (Membership)

Novasari Putri Wulandari, author

Analisis pengaruh service quality restoran terhadap consumer attitudes toward brands dan brand preference studi kasus restoran casual dining di jakarta = The effect of restaurant's service quality towards consumer attitudes toward brands and brand preference case study casual dining restaurants in jakarta / Novasari Putri Wulandari

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi (Membership)

Irnaldo Despar, author

Analisis pengaruh physical service quality dan personnel service quality terhadap satisfaction dan commitment nasabah studi kasus bank bri unit pulo jahe = Influence of physical service quality and personnel service quality on satisfaction dan consumers commitment case study bank bri unit pulo jahe / Irnaldo Despar

2014

UI - Skripsi (Membership)

Yulina Lestari, author

Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Riska Amelia Hasan, author

Analisis pengaruh strategi experiential marketing terhadap customers perceived experiential value satisfaction dan loyalty studi kasus the body shop Indonesia = The impact of experiential marketing strategy on customers perceived experiential value satisfaction and loyalty case study the body shop Indonesia

2013

UI - Skripsi (Membership)

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