Tifanny Nabarian, author
Analisis Fitur Electronic Customer Relationship Management sebagai Penanda Kualitas Layanan Elektronik pada Aplikasi Transportasi Daring = Signaling Electronic Service Quality via e-CRM Features: Insight from Ride Hailing Application in Indonesia
Fakultas Ilmu Komputer Universitas Indonesia, 2019
 UI - Tugas Akhir
Adittya, author
Rancangan sistem informasi pelayanan pelanggan berbasis electronic customer relationship management (E-CRM) Pada rumah sakit mata Prof. Dr. Isak Salim "Rini " (RSMA) tabun 2006 = Design of customer service information system base on electronic customer relationship management on Prof. Dr. Isak Salim "AINI" hospital (RSMA) in 2006
2007
 UI - Tesis (Membership)
Shafira Azzahra, author
Analisis Pengaruh Customer Relationship Management Terhadap Competitive Advantage Melalui Customer Loyalty Sebagai Mediasi (Studi pada Shopee) = The Effect of Customer Relationship Management on Competitive Advantage Through Customer Loyalty as a Mediating Variable (Study on Shopee)
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Penerapan customer relationship management (CRM) pada aplikasi pengiriman pesan instan : studi kasus whatsapp, wechat, line, kakaotalk
 Artikel Jurnal
Edo Satria Dinata, author
Pengaruh e-service quality ritel online di Indonesia terhadap e satisfaction melalui experiential value sebagai variabel antara studi pada zalora indonesia = The effect of e service quality in online retail in indonesia toward e satisfaction through experiential value as mediating variable study on zalora indonesia
2014
 UI - Skripsi (Membership)
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