Sinaga, Bernadette Uly, author
Pengaruh interkasi dalam personalized services terhadap kualitas hubungan dalam membentuk loyalitas pelanggan : studi kasus terhadap kedai kopi Starbucks di Jakarta = The influence of customer firm interaction in personalized services on the relationship quality to form customer loyalty : a case study of the Starbucks Coffee Shop in Jakarta
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Anastasia Esti Prabarini, author
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen (Studi Kasus New Customer dan Repeat Customer pada Kedai Kopi Franchise dan Non Franchise : Starbucks Coffee dan Jakarta Coffee House) = Analysis of Physical Environment Effects and Disconfirmation on Consumer Satisfaction and Loyalty (Case Study New Customer and Repeat Customer in Franchise and Non Franchise Coffee Shop : Starbucks Coffee and Jakarta Coffee House)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Anastacia Esti Prabarini, author
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen: studi kasus new customer dan repeat customer pada kedai kopi franchise dan non franchise: Starbucks Coffee dan Jakarta Coffee House = Analysis of physical environment effects and disconfirmation on consumer satisfaction and loyalty: case study new customer and repeat customer in franchise and non franchise coffee shop: Starbucks Coffee and Jakarta Coffee House
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Lydya Apriliasari Haryani, author
Analisis pengaruh faktor service quality terhadap perceived value konsumen : studi kasus konsumen Starbucks di Jakarta = Analysis of factors influence of service quality to perceived value consumers : study case Starbucks?s customer in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Fitri Salsabila, author
Pengaruh motif pembelian terhadap loyalitas konsumen starbucks coffee studi pada mahasiswa fisip ui = The influence of buying motives toward customer loyalty starbucks coffee study on the students of fisip ui / Fitri Salsabila
2015
 UI - Skripsi (Membership)
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