Zeithaml, Valarie A., author
Delivering quality service : balancing customer perceptions and expectations
Free Press, 1990.
 Buku Teks
Lydia Dwi Paskah, author
Analisis kualitas pelayanan restoran terhadap kepuasan dan niat perilaku pembelian kembali (kasus pada pelanggan Restoran Jepang sushi tei di pusat Jakarta) = Analysis of restaurant service quality on customer satisfaction and behavioral intention (study case on customer of Japanese Restaurant sushi tei in central of Jakarta)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Nosica Rizkalla, author
The effect of store image and service quality on private label brand image and purchase intention. case study: lotte mart gandaria city. / Nosica Rizkalla, Leis Suzanawaty
Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2012
 Artikel Jurnal
Arila Suriosasti, author
Analisis pengaruh pengalaman komunitas online terhadap sikap pada produk, perusahaan dan kualitas pelayanan yang dipersepsikan = The impact of online community experience on attitude towards product, attitude towards company and perceived service quality
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Mediating role of custemer satisfa action and its impact towards brand image of fried chicken restaurant
 Artikel Jurnal
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