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Siregar, Syabandi Doli, author

Model loyalitas konsumen pada perusahaan pembiayaan kendaraan bermotor roda empat = Model of consumer loyalty at four wheel automobile financing company

Fakultas Teknik Universitas Indonesia, 2016

UI - Tesis (Membership)

Griffin, Jill, author

Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan

Erlangga, 2005

Buku Teks

Adelia Suryani, author

Strategi pemeliharaan loyalitas pelanggan bisnis kuliner (kasus pada restoran The Onion Collective, Ubud, Bali) = The strategy of consumer loyalty maintainance in culinary business (case The Onion Collective restaurant Ubud, Bali)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014

UI - Makalah dan Kertas Kerja

Anggita Sulisetiasih, author

Pengaruh manfaat relasional terhadap persepsi nilai sehubungan loyalitas pelanggan studi kasus di tiga gerai kopi Indonesia = The effect of relational benefits on perceived value in relation to customer loyalty a case study in Indonesias three local coffee outlets / Anggita Sulisetiasih

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi (Membership)

Gladys Mayssa Heryanti, author

Pengaruh diferensiasi produk terhadap loyalitas pelanggan instant messenger line (studi pada mahasiswa fisip UI) = the effects of product differentiation toward customer loyalty of instant messenger line (studies in fisip UI student) / Gladys Mayssa Heryanti

2015

UI - Skripsi (Membership)

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