Simamora, Nikolas, author
Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Arif Muljanto, author
Pengelolaan risiko proyek angkutan penyeberangan perintis terhadap mutu pelayanan (Studi Kasus: Pada Ditjen Hubdat) = Risk management toward project ferry services of pioneer to quality service
Fakultas Teknik Universitas Indonesia, 2009
 UI - Tesis (Open)
Fatimah Badri, author
Kualitas Pelayanan Perizinan, Nonperizinan, dan Instansi di Mal Pelayanan Publik DKI Jakarta = Quality Of Licensing, Non-Licensing, and Agency Services at Public Service Malls In DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi (Membership)
Hangganis Septiastuti Puspitasari, author
Integrasi artificial neural network dan genetic algorithm untuk pengukuran kualitas jasa layanan pengiriman paket barang = Integration of artificial neural networks and genetic algorithm for measuring service quality of parcel delivery services
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis (Membership)
Griesinger, Frank Kern
How to cut costs and improve service of your telephone, telex, TWX, and other telecommunications [by] Frank Kern Griesinger.
McGraw-Hill Book , 1974
 Buku Teks
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