Tambunan, Wasridewi, author
Analisis brand experience terhadap brand loyalty melalui mediasi brand relationship quality: studi kasus pada pengguna mobil Nissan Jabodetabek = An analysis effects of brand experience on brand loyalty through mediation effect of brand relationship quality: case study user Nissan Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Inghilleri, Leonardo, author
Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
[American Management Association, ], 2010
 eBooks
Tantri Yanuar Rahmat Syah, author
Fasilitas partisipasi provider sebagai pembentuk loyalitas pelanggan, dengan mediasi kualitas relasional, dan dimoderasi implicit self theorist = Providers participation facility as customer loyalty creator mediated by relationship quality and moderated by implicit self theorist
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Disertasi (Membership)
Arya Maulana Wicaksana, author
Customer Participation in Service Process: Self-Service Technology Check-in = Partisipasi Pelanggan dalam proses layanan: Teknologi layanan check-in mandiri
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Hari Sandi Atmaja, author
Pengaruh kualitas jasa terhadap kepuasan pelanggan dalam membangun loyalitas pelanggan (studi kasus pelanggan multi media akses PT. Telkom)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2003
 UI - Tesis (Membership)
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