Luky Hananto, author
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Dedi Kurniawan, author
Pengaruh dan hubungan personal selling dan sales promotion terhadap kepuasan nasabah pada PT Bank BNI Syariah kantor cabang Bekasi = The effect and relationship of personal selling and sales promotion on customer satisfaction in PT Bank BNI Syariah branch office of Bekasi
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir, author
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Lucas, Robert W., author
Customer service : skills for success
McGrow-Hill, 2015
 Buku Teks
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